Our process for placing household staff is tried and true after 14 years in the industry. We take great care in a thorough, but efficient, method for matching household professionals with the needs of our client families.
- Consultation
The process begins with a call to discuss your specific needs, and to determing whether we will can fulfill your unique request(s). Please contact us at 800.204.2681 to go over your household staffing wishes.
- Completing Agency Application
If we are a match for your needs, we will direct you to a detailed Client Application which provides us with the details of your your unique requirements. This helps us a great deal in locating household staff that are best suited for your needs.
- Agency/Client Interview
After receiving your online application, we will call to confirm receipt of your information, clarify your job description, and answer any additional questions you or we may have.
Following our call, a membership fee is due in order to begin the search, along with a signed copy of the Client Agreement provided by your Placement Manager. We would be happy to go over any questions regarding the agreement.
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Reviewing Possible Candidates
After we receive your agreement, you have paid the membership fee, and we have clarified exactly what you are looking for, we will begin sending you candidates that match your search criteria. Each personal profile will give you useful information on the candidate's employment history, experience, education, and much more. We will be sending you a select number of profiles, as we have significantly narrowed down the pool of possible candidates through our rigorous screening and internal matching process. This ensures that you will only see qualified, high caliber candidates, saving you as much time as possible in your search.
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Arranging Interviews
Once you identify which candidates you are interested in interviewing, we will contact the individual on your behalf to set up an interview. This may be done in person or over the phone, depending on the circumstance. Please call us following each interview to give us your feedback on each candidate, so that if necessary, we may tailor our search to further meet your needs. If you are interested in hiring one of the candidates with whom you meet, we can let them know of your potential interest so that they can choose whether or not to go on other job interviews before a final decision has been made. However, please note that until a job offer has been extended, any candidate signed on with our agency will be considered available for interviews and placement with other clients.
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Final Selection Procedures
After the first round of interviewing, some positions will allow for you to bring one or two of the candidates back for "trial days," to observe them in action as part of a working interview. This working interview can be an excellent opportunity for both candidates and clients to determine if they are a match for each other.
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Making a Job Offer
After you have found your perfect match, please notify MBF Agency that you would like to extend an offer to a particular candidate. You may choose to talk to that person directly about the particulars of your position, or we can serve as an intermediary to negotiate an agreement between you and the candidate of your choice. Please remember to always speak in terms of "gross pay" not "take home" or "net pay" when negotiating salary. Once you have proposed an offer and your candidate has accepted, you will fill in your Employment Agreement provided by MBF Agency, allowing you to be very specific about the duties, compensation, and terms of employment. After completed and signed by both parties, please submit a copy to MBF Agency. You should also contact the Payroll Processing Manager at Breedlove and Associates at 1-888-BREEDLOVE to begin to set up your candidate's payroll if you prefer outsourcing this function.
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Referral Fee
The referral fee is due prior to your employee's start date, or within seven days of your decision to hire the candidate (whichever comes first). In order to ensure your replacement guarantee, we must have a copy of the Employment Agreement signed by both parties (you and your candidate) before your employee's start date.
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Ongoing Agency Support
MBF Agency is available to meet any of your needs both before and after you hire a household employee through our service. We have 14 years of industry experience, and can provide feedback for a number of situations or issues. We are also available to provide industry standards and expectations as needed. Please feel free to call us if you need any further assistance or advice.
- Feedback
Finally, we rely upon your feedback in order to continually provide you with exceptional service. Please complete the agency and candidate evaluations after your placement, as well as the online feedback form.