Candidate Screening Process

Our clients are provided with only the best quality candidates and the highest level of service. Our rigorous screening process below provides our clients with only the most highly qualified caregivers. This ensures that our clients do not have to spend any time sifting through applications or worrying about qualifications. You can make one call and rest assured that we will quickly find you the best person for your needs.

• Extensive on-line application
• Screening Interview
• Verification of Social Security Number as well as another form of legal identification
• CPR and First Aid Training (Nannies only)
• References checked and former employment verified
• Previous experience in the field
• Sitter Service Orientation (Nannies only)
• Extensive background investigation
• Motor vehicle records check
• Highest level of education verified

Process for Temporary Services

1. Completing Agency Application
   
   In order to begin the process, please complete the Client Application located on our web site.
   
   After receiving your online application, we will call to confirm receipt of your information and go over your applications and any questions you have.
   
   To activate your membership, a $125 ($100 if renewing) membership fee ($25 of every membership fee goes to local charities) is due and entitles you to participate in all of our programs. Lastly, we will need a signed copy of the client agreement. We would be happy to go over any questions and/or concerns regarding the agreement in our conversation.
   
   

2. Rates and Fees
   
   Please see the MBF Agency Fee Schedule for our most current pricing.
   

3. Compensation Procedures
   
   The provider should be compensated in full, by check or preferably cash, according to the current rates, before leaving the job assignment. Failure to pay the candidate may result in termination of membership to MBF. Our agency fees will be billed directly to the credit card of your choice, upon receipt of the candidate's timecard for the job. Please be sure that the hours listed on the timecard are accurate.
   
   

4. Placing a Job Order
   
   Once you have completed the application and contract, and paid the placement fee, you may simply call our agency and provide the date(s) and time(s) service is desired, any special instructions, and the best phone number to reach you with confirmation. If you would like to book a temporary nanny, and you are a current member, you may submit your order by filling out the form on our site. Although we do not require advance notice, providing the agency with at least 48-72 hours advance notice does allow us greater availability in attempting to locate the best candidate for you. If you get our voice mail, please leave a detailed message with the above information so that we can begin working on your job. We will try to return your call within two business hours. You should receive confirmation from your candidate the same day that we confirm the job with you. If you do not hear from your candidate that same day, please call our agency the following day to let us know.

5. Feedback
   
   We rely upon your feedback in order to place the best canididates with your family and to continue to provide a consistent and quality service to you. Please take time to complete the agency and candidate evaluations left for you by your candidate at the close of the job assignment. If you were not provided with these forms, you may complete this information out on our website.

6. After-hours Pager
   
   Office hours are 8:30 am to 5:30 pm Monday through Friday. If you have a last-minute need (to take place within the next 24 hours) and it is after office hours, you may place a job order by calling our emergency pager at 512.775.5437 (Austin), 281.782.1880 (Houston) or 214.852.1215 (Dallas) after 6:00 am or before 9:00 pm weekdays and between 9:00 am and 9:00 pm Saturdays and Sundays. However, you will be billed $25 in additional to our standard rates and fees if a temporary candidate is located for you.